With CuraCall as your strategic partner, your agency can maintain uninterrupted service while maximizing operational efficiency and client satisfaction.
Essential Services We Provide:
-
Last-Minute Schedule Adjustments
-
New Service Inquiry Management
-
No-Call or No-Show Re-Staffing
-
Monitoring Caregiver Clock-Ins & Clock-Outs
-
Scheduling Replacement Staff for Open Shifts
-
Client Notifications Regarding Schedule Changes
-
Documenting Client Cancellations & Caregiver Alerts
-
Addressing Client Concerns Promptly & Effectively
-
Directing Billing Inquiries to the Appropriate Office Personnel
-
Answering Client Scheduling Questions Accurately
-
Managing Office Calls During Meetings, Lunch Breaks, or High-Volume Periods
-
HIPAA-Compliant and Confidential Call Management
Why Choose CuraCall
Transforming the Way Homecare Agencies Operate — One Call at a Time
In the world of homecare, every moment matters. Whether it’s a caregiver running late, a patient with an urgent question, or a family member looking for reassurance in the middle of the night — how an agency responds defines its reputation, its efficiency, and ultimately, its ability to grow.
​
At CuraCall, we understand that the lifeline of any homecare agency isn’t just the care provided — it’s the connection maintained. That’s why our After-Hours & Daytime Call Management Solutions are not just answering services — they’re a seamless extension of your team, purpose-built for the unique demands of home health.
​
And the results? They speak for themselves.
More Billable Hours, Less Chaos
One of the biggest challenges for homecare agencies is converting time into revenue — and CuraCall has turned that challenge into an opportunity.
​
By ensuring that no shift goes unstaffed, no visit is left unscheduled, and no opportunity for service delivery is missed, CuraCall has helped agencies consistently boost billable hours by up to 20%. Our intelligent call routing and real-time scheduling support ensure that available hours turn into actual hours — and actual revenue.
​
When a caregiver calls out, we don’t just log the message — we find a replacement. When a client needs to increase their hours, we notify the right people instantly. And when emergencies arise, we follow your escalation protocols to the letter. Every minute counts — and with CuraCall, every minute counts toward your bottom line.
Enhanced Caregiver & Patient Satisfaction
Your caregivers are on the front lines. Your patients are counting on consistency, kindness, and clear communication. CuraCall empowers both.
​
Caregivers feel supported knowing they can call in 24/7 and speak with someone who understands their needs, speaks their language, and takes immediate action — not just a message. Patients and their families receive professional, compassionate responses from a team that represents your agency with care and respect.
​
By relieving your internal staff of after-hours burdens and by giving your field team real-time support — CuraCall improves morale, reduces burnout, and fosters loyalty. And for your clients? They notice. They feel the professionalism, the promptness, and the peace of mind that comes from knowing someone is always there.
​EVV Compliance Without the Headaches
Electronic Visit Verification (EVV) requirements are non-negotiable — but the road to full compliance can be steep. CuraCall makes it seamless.
​
We proactively monitor for missing clock-ins and clock-outs, immediately alerting caregivers or agency staff when something is off. Our real-time interventions ensure data is captured accurately and visits are verified before they become compliance issues. No more chasing down caregivers at 10 PM for missing documentation — we’ve already handled it.
​
The result? Agencies using CuraCall report dramatic drops in EVV violations and state audit risks — while reclaiming hours of internal administrative time.
Stronger Documentation That Protects Your Business
Every call matters. Every interaction is documented — with precision and detail — in real-time. CuraCall creates a full digital paper trail that strengthens your internal records, backs up your billing, and supports your compliance efforts.
​
Our advanced insights and reporting tools allow you to track call resolution times, escalation patterns, caregiver communication habits, and patient concerns — turning data into strategy.
​
Whether you're preparing for a state audit or just need to know who spoke to whom at 2 a.m. last Thursday — we’ve got the documentation to prove it.
Reducing Caregiver Overtime Through Smarter Scheduling
Overtime isn’t just expensive — it’s often unnecessary. CuraCall helps prevent caregiver overtime by redistributing shifts more efficiently through real-time schedule management.
​
When a shift becomes available, we don’t automatically assign it to whoever’s next — we consider availability, hours worked, and overtime thresholds. That means better coverage for your clients, fewer surprises on payroll, and happier caregivers who aren’t being overworked.
​
Our clients have reported up to 30% reductions in overtime hours within the first 90 days of using CuraCall’s scheduling support.
More Than a Service. A True Partnership.
CuraCall isn’t just another answering service. We are a specialized, deeply integrated partner for homecare agencies who are ready to scale, streamline, and succeed.
​
Whether you’re managing 100 patients or 10,000, CuraCall adapts to your protocols, your tone, and your technology. We don’t just support your agency — we elevate it.
​
Let us help you focus on what truly matters — delivering exceptional care. We’ll handle the rest.
